On the afternoon of 26th October 2019, VNA received a letter with a special request for a flight from Narita to Ho Chi Minh City. The sender shared extremely meaningful messages about the honeymoon trip of the sender’s two close friends.
The groom is terminally ill and this trip could very well be his last journey. Therefore, the owner of the letter wanted to try as best so that the groom could be happy in the little time he has left. It is expected that the newlyweds will have a series of fascinating surprises on their honeymoon trip, beginning with an unforgettable moment right on the plane.
The flight is scheduled to depart from Narita at 9.30 am on 27th October 2019. Therefore, VNA’s crew hurriedly prepared special gifts for the couple immediately after receiving the information.
The preparation and arrangement of a special event for the couple on VNA’s flight (Video: Flight attendant).
From glasses decorated with pink petals of love to commemorative pens and key chains, everything came in pairs. The dishes for this meaningful event were also carefully selected, featuring traditional dishes from Japanese cuisine. After the touching congratulations of the flight crew, the newlyweds were full of happiness when attending the celebration organised by the flight attendants.
Traditional dishes from Japanese cuisine (Cre: Flight attendant).
The gifts from the flight crew to the newly married couple (Cre: Flight attendant).
In order for this special event to go without a hitch, giving the bride and groom a beautiful “on cloud nine” memory, VNA has ensured the flight schedule and used wide-body aircraft as planned. In addition, VNA has upgraded the passengers to Premium Economy Class, ensuring that the couple has private space and would not affect other passengers.
The happiness of passengers is a priceless gift to VNA crew (Cre: Flight attendant).
The effort to bring satisfaction to passengers is the testament to the dedication of VNA in the journey to reach the 5-star service quality in the near future.
