Vietnam Airlines and Jetstar Pacific have actively prepared numerous measures to support and protect passengers’ rights. Specifically, the two airlines have waived flight change fees/refund fees for passengers flying to or from Chinese cities from 24 January 2020, until further notice.
Vietnam Airlines and Jetstar Pacific are also actively coordinating with authorities and related organizations to continuously monitor the situation, detect potential signs of suspected illness for passengers, and coordinate with airport’s medical departments to conduct screening checks.
Vietnam Airlines and Jetstar Pacific have actively prepared numerous measures to support and protect passengers’ rights (Cre: VNA).
Aircraft operated to and from China by Vietnam Airlines and Jetstar Pacific have been equipped with masks and medical gloves, available upon passenger requests. The two airlines have issued procedures to prepare staff on appropriately handling any suspected cases of coronavirus infections on flights. Presently, the two airlines have communicated disease prevention and control to all employees – strictly complying with the coordination process, regulations, and instructions of the authorities. At the border gates, it is necessary to closely monitor the entry of people – especially for passengers arriving from China.
Passengers of Vietnam Airlines are encouraged to visit Vietnam Airlines’ official website www.vietnamairlines.com, official Facebook page at www.facebook.com/VietnamAirlines, contact Vietnam Airlines ticket offices nationwide or contact the Customer Care Call Center: 1900 1100 (calling within Vietnam) or +84 24 38320 320 (calling from abroad)
Jetstar Pacific’s passengers can track information on their website www.jetstar.com/vn, their official Facebook page at www.facebook.com/JetstarVN, or contact the Customer Care Hotline 1900 1550.
Nguyen Mai Huong-COMM
