The WTA was established in 1993 to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. Each year the WTA covers the globe with its Grand Tour – a series of regional gala ceremonies to recognise excellence within each continent, culminating in a Grand Final at the end of the year, which this year was held at the historic Pátio da Galé in Lisbon, Portugal. Today, the WTA™ brand is recognised globally as the ultimate hallmark of industry excellence.
VNA has retained these dual awards for two consecutive years, echoing its commitment to bringing customers the highest quality service, in line with the airline’s impressive four-Star Skytrax ranking.
Mr. Le Hong Ha, Executive Vice President, VNA, says: "It is an honor for Vietnam Airlines to be recognised by the World Travel Awards for the third consecutive year. Whilst one award reinforces our award-winning Premium Economy, the other recognizes the portrayal of the distinctive Vietnamese culture throughout the total passenger journey. Taking the top spot in two categories is a reflection of the airline’s ongoing efforts to provide quality consistency and motivate us to reach further.”
Mr. Graham Cooke, Founder and President of the WTA, added, “Vietnam Airlines has demonstrated phenomenal dedication to improving its customer service and upgrading its fleet, and I am delighted that it has been acknowledged by both the travel trade and the public by being voted ‘World’s Leading Airline – Premium Economy Class’ and ‘World’s Leading Cultural Airline’.”
Mr. Graham Cooke taking picture with Mr. Nguyen Quoc Hung – Deputy Director of VNA branch in France.
Earlier this year, VNA were certified with a four-star airline rating by prestigious international air transport rating organisation Skytrax for the third consecutive year. Its Premium Economy class, available on both the state-of-the-art Boeing 787-9 Dreamliner and Airbus A350 on several international routes, offering generous legroom as well as spacious reclining seats for ultimate comfort.
VNA’s four-star services are characterised by a distinctive touch of Vietnam’s enchanting traditional culture. From Pho – a tasty traditional dish served on board – to the Ao dai worn by cabin crew and the signature Golden Lotus logo, passengers can easily recognise Vietnam’s most iconic features in the airline's products and services, both in-flight and on-the-ground. Earlier this year, VNA further enhance inflight dining experience by appointing Luke Nguyen as its Global Cuisine Ambassador. Luke will reimagine the in-flight menus, drawing inspiration and influences from the rich Vietnamese culture and cuisine around the world. This partnership comes from a shared ethos of respecting cultural values by designing, preparing and presenting authentic Vietnamese flavors in harmony with on-board dishes.
