On the afternoon of the 26th of October, 2019, VNA received a letter with a special request for a flight from Narita to Ho Chi Minh City. The sender shared extremely meaningful messages about the honeymoon trip of the sender’s two close friends.
The groom is terminally ill and this trip could very well be his last vacation. Therefore, the owner of the letter wanted to try their best to ensure the groom’s happiness in the little time he may have left. It is expected that the newlyweds will have a series of fascinating surprises on their honeymoon trip, beginning with an unforgettable moment right on the plane.
Traditional dishes from Japanese cuisine (Cre: VNA’s cabin crew).
The flight is scheduled to depart from Narita at 9:30 am on the 27th of October, 2019. Therefore, VNA’s crew hurriedly prepared special gifts for the couple immediately after receiving the information.
From glasses decorated with pink petals of love to commemorative pens and key chains, everything came in pairs. The dishes for this meaningful event were also carefully selected, featuring traditional dishes from Japanese cuisine. After the touching ‘congratulations’ from the flight crew, the newlyweds were full of happiness when attending the celebration organized by the flight attendants.
The gifts from the flight crew to the newly married couple (Cre: VNA’s cabin crew).
In order for this special event to go off without a hitch – giving the bride and groom a beautiful “on cloud nine” memory – VNA has ensured the flight schedule and used wide-body aircraft as planned. In addition, VNA has upgraded the passengers to Premium Economy Class, ensuring that the couple has a nice, private space.
The happiness of their passengers is a priceless gift for the VNA’s staff (Cre: VNA’s cabin crew).
The effort to bring satisfaction to passengers is a testament to the dedication of VNA in its journey to reach 5-star service standards in the near future.
